About Nellie Supports

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We provide a simple, fast, independent, evidence-based approach to social work services throughout England and Wales.

With our expertise in health and social care, we’re here to support you with a full range of specialist, person-centred assessments and care consultant services. From all aspects of mental capacity to care planning, brokerage and review. Our experienced team of registered social workers are accredited financial vulnerability assessors, so we can also help with financial vulnerability and decision-making.

We understand time is of the essence and we aim for a 7-day turnaround on all of our mental capacity assessments.

Nellie Supports provide services in:

More about Nellie Supports

Mental Capacity to manage finances

Mental capacity to manage care

Child and Young Persons COP3 Deputyship Capacity Assessment

Services provided by Nellie Supports

An Elephant in a house illustrating Nellie Supports - mental capacity to purchase a property

Mental Capacity Assessment

Our qualified experienced and registered Social Workers complete all of our mental capacity assessments.

We provide a relaxed and informal approach to ensure you have the best opportunity and help in making decisions. Our Social Workers are experienced experts in assessing capacity and understand that an efficient service means clients can be safeguarded, we aim to have a turn around of 7 calendar days from referral to completion.

A Care Assessment is a conversation that will explore what is important to your client, their strengths, and where they need assistance to remain independent. From our Care Assessment, we can create a bespoke Care Plan that identifies help and support that can best meet these needs.
When applying for deputyship to the court of protection, the courts require a mental capacity assessment to be completed by a health and social care professional. This is commonly referred to as a COP3.

Our Social Workers are experienced experts in assessing capacity and understand that an efficient service means clients can be safeguarded, we aim to have a turn around of 7 calendar days from referral to completion.
Testamentary capacity is the term used to describe the capacity for someone to make or alter a will.

Our professionals ensure their assessments are completed with both the principles of the Mental Capacity act (2005) and case law (Banks v Goodfellow (1870) LR 5 QB 549).
The capacity to litigate can be known as the capacity to engage in court proceedings.

​​We have created a bespoke assessment report for recording the assessment of the mental capacity of an adult to conduct their own proceedings (‘litigation capacity’) where that adult is a party or intended party to proceedings in the Family Court, the High Court, a county court or the Court of Appeal.
A PA14 probate form is a medical certificate generally completed by the clients General Practitioner stating that the person does not have sufficient mental capacity concerning the application for a Grant of Representation and subsequent administration of the estate of the person who has died.

Many General Practitioners are declining or feel unable to complete the PA14 probate form and associated mental capacity assessment. We have confirmed with Hm Courts and Tribunals that our qualified and experienced Social Workers are permitted to assess the clients mental capacity for this specific decision and complete the PA14 probate form.
Through our Bespoke, secure telehealth system we are able to offer same-day capacity assessments bookable via our website. This includes assessments for COP3, Lasting Powers of Attorney, Testamentary and more.

Testimonials for Nellie Supports

Read Case Studies from Nellie Supports

Nathan lived in Manchester with his wife and two children, his brother Robert in Spain. Nathan’s mother and father both lived in the family home in Peterborough. After Nathan’s father passed away, his mother Janette began to lose her sight due to macular degeneration and suffered several falls at home.

Nathan contacted his local authority for assistance. He discovered there was a considerable waiting list. His mother was seen as a low priority need as she was above the financial threshold; she would be “self-funding” her care. She would also need to pay a “brokerage fee” of £450.00 for any care the local authority organised.

Nathan contacted Nellie Supports, asking for an Assessment of Needs and Brokerage of Care Plan. Although Nathan initially requested a weekend appointment, he changed this to a weekday evening appointment as his brother was flying in to spend time with his mother and wanted to be involved.

Our Social Care Consultant attended Janette’s home. After gaining consent from her for the Needs Assessment to take place. We completed a full needs assessment, identifying Janette’s strengths; for example, she had some valued friends in the neighbourhood and had attended several local groups until her sight had deteriorated.

The Needs Assessment identified Janette could be supported with carers attending to her, not for personal care, but to support her in accessing the community, reducing her social isolation and improving her mood.

While Nathan and Johnathan didn’t live nearby, they agreed to call their mother once a week and organise an online shop to ensure she had everything she needed and didn’t need to worry about the weekly shop.

Our Social Care Consultant organised a ‘Falls Detector’ that would send an SMS alert to both sons, and a neighbour should Janette suffer another fall. They also organised for the installation of a ‘Google Home Device’ to allow the family to book appointments into Janette’s Google Calendar and to support Janette in remembering to take the small amount of medication she needed each day.

Janette also requested our Keyworker Service, to “take the pressure” off of her sons and to ensure she had a regular contact should her needs change and to keep her sons up-to-date on the weeks they couldn’t be there.
David's mother, Janet, Had had a fall at home, resulting in a short stay in the hospital, While in hospital CT Scan aided in a diagnosis of Alzheimer's type dementia. A hospital Social Work assessment identified that Janets needs would be better met in a care home, something Janet was agreeable with.

This was when life for David started to become complicated.

Janet's husband had passed away several years before, leaving her the sole owner and resident of the family home; she had also inherited all of her husband's financial assets. After a short time in the care home, the local authority completed a financial assessment and found Janet to be above the financial threshold of £23,250 meaning Janet would need to pay for her care in full.

Janet's condition had also deteriorated, and she was unable to organise selling her property and making sure the care bills were paid. David stepped in but quickly found that although his mother was permitting him to manage her finances, he didn't have the legal authority to do so.

David contacted a solicitor who organised to complete a lasting power of attorney application for Janet. However, the solicitor was concerned that Janet might not have sufficient mental capacity to grant lasting power of attorney, another stumbling block for David. The solicitor advised David to contact the GP who would complete a mental capacity assessment if this was all clear they could move on with the application.

Three months later and David had still not heard back from Janets GP, and the care home fees were beginning to mount. David chased the GP again to be told: "I'm sorry the GP won't complete this type of capacity assessment.

​ This is where Nellie Supports stepped in. David contacted us and explained the situation; we attended Janet two days later to assess whether she had sufficient capacity to grant a lasting power of attorney. Unfortunately due to the delay, Janet's condition had worsened, and she was unable to evidence her capacity to retain any of the information given to her. Nellie Supports Social Worker seeing that Janet lacked the capacity for this specific decision. However, to ensure there was a way for David and Janet to move forward our mental capacity assessor completed a further assessment, at no additional cost. This additional mental capacity assessment evidenced whether Janet could independently manage her property and financial affairs and allowed our assessor to complete a COP3 Mental Capacity Assessment.

From the moment of David contacting Nellie Supports to the moment his solicitor received the COP3 Mental Capacity Assessment was four days. This meant Janet and David's solicitor was able to complete a deputyship application without any further delay ensuring David would be able to help his Mum moving forward.
Sarah called us on a Sunday evening, stressed and upset.

Sarah's mother had been diagnosed with dementia; Sarah had organised for her to move to a care home at a considerable weekly cost. Sarah had been in touch with her local authority and been assigned a social worker to support with accessing funding for her mother's ongoing care needs.

Unfortunately, the social worker had cancelled their arranged appointment six times with short notice. While Sarah empathised with the fact "emergency cases" happened, it had resulted in her taking days off of work unnecessarily.

We visited Sarah that evening. While we weren't able to put everything right there and then we were able to gain an insight into the situation. This valuable insight allowed us to create an action plan to allow Sarah and her mother to move forward with her care plans.

The original plan was to assess Sarah's mother with the intention of her returning to her own home, however, after spending a considerable amount of time with her, it was decided she lacked the capacity to make the specific decision of her residency and care provision. Along with family, a 'Best Interest Decision' was made for Sarah's mother to remain at the care home.

Sarah received a full assessment of her mother's needs; support in applying for funding such as attendance allowance; mental capacity assessments for the specific decisions made; and paperwork describing and outlining the best interest decision and the reasons behind it.

While we don't relish making a decision on someone's behalf, we ensure that when necessary, these decisions are within the law, well documented and in the person's best interest.
Mike's Dad, Jim, lived with a diagnosis of dementia. Mike had been helping out with odd jobs since his Mum passed away, but with his Dad’s diagnosis, he wanted to ensure he was able to continue to support him.

Mike approached us about completing lasting powers of attorney for his Jim, we met with Jim and Mike and explained the two different options available, Financial Attorney and Health Attorney. Mike was concerned that his sister, who had had little contact with their Dad, would contest the attorneys on the grounds of Jim’s capacity.

​ To ensure that Jim’s was supported in his decisions making and to ensure his wishes were upheld we completed two separate capacity assessments, one for whether Jim had the capacity to grant lasting power of attorney for finances and a second for whether he could grant lasting power of attorney for health.

​ The assessments took place at Jim’s home and were a relaxed affair with plenty of tea and biscuits, Jim later told his son he didn’t feel like it was an assessment, it felt like a natural conversation.

​ During the assessments, Jim was able to show his understanding of the relevant information, his ability to use the information and was able to retain it long enough to communicate effective decisions. Jim was fine to make these decisions, and we had the evidence of the capacity assessments to ensure his wishes and decisions were not contested in the future.

​ We completed all of the necessary paperwork, handled all of the communication with the office of public guardian and ensured the registered documents were back with Jim in good time.

If you need help with organising a mental capacity assessment or lasting powers of attorney contact us for a free, informal discussion.

Mental Capacity turn around

Testamentary Capacity Assessment

Mental Capacity Act and decision making

How do we make a simple decision? How does decision making work under the mental capacity act? It’s as simple as buying a bar of chocolate.

Mental capacity webinar

How does buying underwear and lasting power of attorney coincide? Find out in our latest webinar discussing mental capacity.

Nellie Supports office locations

(Click/Tap on the pin for the office location)


Mayden House Long Bennington Business Park Long Bennington Newark NG23 5DJ


Union House 111 New Union Street Coventry CV21 2NT


15 Queen Square Leeds West Yorkshire LS2 8AJ


Director Generals House Southampton SO15 2EP


Gemma House 39 Lilestone St. Marylebone London NW8 8SS

Contact Nellie Supports

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It's not easy...

We know moving forward after major trauma can be difficult.

We're here to help you gain a better outcome by providing the expert legal advice you and your family deserve.

It's not easy...

We know moving forward after major trauma can be difficult.

We're here to help you gain a better outcome by providing the expert legal advice you and your family deserve.

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Contact Nellie Supports

Mayden House
Long Bennington Business Park
Long Bennington
NG23 5DJ
Call: 03339875118

Nellie Supports provide services (in):

with offices in:

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